Most people wouldn’t choose the challenge of working 250 feet off the ground, in extreme temperatures and unpredictable weather. But the technicians at Siemens Energy-Wind Service are working to help transform an industry. “Our technicians really believe in what they’re doing,” says Jennifer Dillon, Siemens manager of business improvement. “They’re on the front line, and they’re helping to change the way energy is generated.” And iPad is changing the way they do their work.
Before iPad, technicians needed multiple binders, service manuals, and electrical plans — over a thousand pages of materials — craned up to them before they could begin maintenance or repairs. And that didn’t include laptops or additional supporting materials they might need.